Terms of Service
Privacy Policy
Our personal data protection policy is designed to build a relationship of trust between you and our services, so that we can offer you a positive experience in a fully transparent way. Thanks to this policy, we can take your requirements into account and live up to your expectations.
To honour your trust, VENIALLI makes the protection of your personal data a priority, along with the confidentiality of our customers (hereinafter "Your data").
For full transparency, and to guarantee secure use of our website www.venialli.com in all its available versions and associated applications (hereinafter the "VENIALLI Site"), we set out how we process your data so that our services always respect your rights.
We guarantee the security, confidentiality and integrity of your privacy and your data across all our platforms. Our policy ensures that all necessary precautions are taken to protect your data against disclosure, loss or alteration. This data is only kept for as long as necessary for its processing.
You can access and amend your data at any time through your personal account on the Site. We take all necessary measures to comply with applicable data protection law.
Accordingly, VENIALLI undertakes to respect the core principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, providing you with information on the existence and methods of processing your data (section 3), the rights available to you (sections 5 and 9), possible transfers outside the UK (section 7), the retention period (section 4) and the security measures in place (section 8).
1. Who are you?
When we refer to "you" in this policy, we mean any person browsing the website www.venialli.com, whether you have placed an order, created a customer account, or simply visited the Site without making a purchase.
2. Why do we process your data?
2.1. When do we collect your personal data?
Your data may be collected if you visit the VENIALLI Site, create a customer account, place an order or subscribe to our newsletter (SMS, emails).
It is used to streamline your browsing and offer you a personalised experience: order processing, payment, fraud prevention, after-sales management and collecting customer reviews.
2.2. Your browsing of the Site
We process your data on the legal basis of your consent.
2.3. Processing your orders
To manage your orders, deliveries, returns and payments, we use your data for the performance of the contract. It is also used for managing the customer relationship and VENIALLI's marketing.
2.4. Payment processing
To process your payments securely, your data may be shared with our payment providers (such as Shopify Payments and PayPal), in accordance with their respective privacy policies.
2.5. Customer reviews
Your reviews may be published on the VENIALLI Site with your consent or on the basis of our legitimate interest.
2.6. Fraud prevention and collection
Your data may be processed to ensure payment security and to combat fraud, on the basis of our legitimate interest.
2.7. Advertising and marketing
Your data may be used for advertising, marketing, competitions or promotional offers, only with your consent or on the basis of our legitimate interest.
3. Where does your data go?
Your data is processed only by VENIALLI and its technical providers (payment, delivery, customer service, hosting, marketing, etc.). It is never resold to third parties. In certain cases, it may be shared with trusted partners strictly necessary for the proper functioning of the Site and the fulfilment of orders.
4. Data retention
The data collected by VENIALLI is kept only for as long as necessary for its purpose:
Customer data: 5 years after the last order.
Prospect data: 3 years after the last contact.
Card data: for the validity period of the card (plus one day).
Cookie data: as indicated in the "Cookies" section.
5. Exercising your rights
In accordance with the law, you have the following rights:
The right to access, rectify and erase your data.
The right to restrict processing.
The right to object (in particular to direct marketing).
The right to data portability.
The right to withdraw your consent at any time.
The right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
To exercise these rights, contact us by email at info@venialli.com or via the contact page on www.venialli.com. We will respond to your request within a maximum of one (1) month of receipt.
6. Cookies
6.1. What is a cookie?
A cookie is a small text file placed on your device when you browse the VENIALLI Site. It allows your browser to be recognised on future visits.
6.2. Types of cookies used
Essential: necessary to access the Site and place orders.
Analytics and personalisation: improve your user experience.
Advertising: allow relevant offers to be shown based on your preferences.
6.3. Third-party and social media cookies
Some features (share buttons, "like" buttons, etc.) may generate cookies from third-party platforms (Facebook, Instagram, etc.). We have no control over these cookies. You can consult their respective policies to manage your preferences.
Networks:
Facebook: https://www.facebook.com/privacy/policy
X (Twitter): https://twitter.com/en/tos
Google: https://policies.google.com/terms?hl=en
7. Transfers outside the United Kingdom
Most of your data is hosted within the UK or the European Economic Area. In certain cases, transfers may be made to providers located outside the UK (e.g. Shopify, a hosting provider based in Canada). In these situations, VENIALLI ensures that the necessary safeguards are in place (UK International Data Transfer Agreement / standard contractual clauses, compliance with the UK GDPR).
8. Data security
VENIALLI implements technical and organisational measures appropriate to the level of risk:
encryption of sensitive data,
secure servers,
HTTPS protocols,
PCI DSS compliance for payments.
9. Automated decisions and profiling
Some decisions may be automated (e.g. fraud detection, payment risk analysis). You can request human intervention, express your point of view or contest such a decision by contacting info@venialli.com.
10. Policy updates
This policy may be amended at any time. The latest updated version can be consulted at any time on www.venialli.com. Date of last update: June 2026.
© VENIALLI – All rights reserved Contact: info@venialli.com