Returns & Refunds Policy
Returns & Refunds Policy
Returns and Exchanges:
At VENIALLI, we do everything we can to make our product descriptions as detailed as possible, so there are no surprises when you receive your order. We want our customers to know exactly what they are ordering.
Order cancellation policy:
We pride ourselves on our ability to process all orders placed in our store quickly. Most orders are processed within 12 hours.
If you wish to cancel your order for any reason, please email us at info@venialli.com as soon as possible.
The vast majority of in-stock items are processed and/or dispatched within 12 hours, so it is essential that you contact us within this window so we can try to cancel your order before it is processed and/or dispatched.
No cancellation request can be honoured once the order has already been processed.
Incorrect address:
It is your responsibility to check that the address provided when placing your order is correct. In the event of an error, contact us as soon as possible to let us know the change required. This can only be applied if your order has not yet been processed.
We cannot be held responsible for incorrect delivery information. Nor are we responsible for orders that are refused or undeliverable (inaccessible addresses, incomplete addresses, etc.). In these cases, parcels can sometimes be returned to the sender, but not always.
If your order is returned to the sender, we will offer you:
a refund of your order, less delivery charges,
or a re-delivery, depending on your preference.
You will not be entitled to a re-delivery or a refund of your order until the parcel has been received back by the sender.
Returns policy and satisfaction guarantee:
We accept returns* for any reason! Whether you are not satisfied or have simply changed your mind, you have 30 days from receipt of your order to make a return or request a refund.
At VENIALLI, we want every customer to be completely satisfied — which is why we have put in place a "30-day satisfaction or your money back" guarantee. If for any reason your purchase isn't right for you, we will refund the full price of the product or arrange an exchange, as you prefer.
To start a return:
1. Contact our customer service team at info@venialli.com to get instructions and the return address.
2. Complete the return form provided by our team.
3. Sign it and send it back with your parcel to the address indicated.
Conditions:
Items must be unused, unwashed and in their original condition.
Returns must be made in their original packaging, complete with tags and accessories.
Return costs are borne by the customer, except in the event of an error or defect on our part.
After receipt and inspection of the returned product, the refund will be made using the same payment method used at the time of purchase.
(*) Important: Returns made without prior notification by email cannot be properly identified or processed. We therefore ask you to always contact our customer service team before returning a parcel.
Refunds policy
At VENIALLI, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer a simple, transparent refund policy, in accordance with the conditions set out below.
1. Refund period
Our refund policy is valid for 30 days from the date you receive your order. After this period, we unfortunately cannot offer a refund.
2. Eligibility conditions for a refund
To be eligible for a refund:
Your order must have been returned and validated by our quality team.
Products must be unused, unwashed and in their original condition, with complete packaging and intact tags.
Proof of purchase (invoice or order receipt) must be provided.
Some product categories are non-refundable:
Gift cards,
Digital products (e.g. e-books, guides).
3. Refund process
Once your return has been received and inspected, you will receive an email confirming receipt of your item. We will then let you know whether your refund request has been approved or declined.
If your request is approved, the refund will be made automatically to your original payment method (card, PayPal, etc.).
Processing the refund generally takes between 7 and 14 working days after validation.
A refund of delivery charges is only possible if the cancellation was made before the parcel was dispatched.
4. Refund delays
If you have not yet received your refund, we suggest you:
1. Check your bank account,
2. Contact your card issuer,
3. Then contact your bank, as some processing time may be needed before the refund appears.
If after these checks you still have not received anything, contact our team at: 📧 info@venialli.com
5. Non-refundable items
Refunds do not apply in the following cases:
Used, damaged or incomplete products,
Returns made outside the 30-day period,
Orders not received by our warehouse.
6. Delivery charges
Delivery charges are non-refundable, except in the event of a proven error or defect on our part. If you receive a refund, return costs (where applicable) may be deducted from the total amount refunded.
7. Contact
For any questions about a refund, an order or tracking, you can contact us at: 📧 info@venialli.com
Our team aims to respond within 24 to 48 working hours.
Last updated: June 2026
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