Terms of Sale
Terms of Sale
Article 1 – Definitions
These Terms of Sale (hereinafter the "Terms") are set out by VENIALLI.
The following terms shall mean:
"Site": the website www.venialli.com and all of its pages, the exclusive property of VENIALLI.
"Products" or "Services": all products (goods) and services offered for sale on the Site.
"Seller": VENIALLI, the legal or natural person offering its Products or Services on the Site.
"Customer": any internet user, whether a private individual or a business, who makes a purchase on the Site.
"Consumer": any natural person acting for purposes outside their trade, business, craft or profession, in accordance with UK consumer law.
The Customer acknowledges having read these Terms before placing any order and accepts them without reservation. The Customer is invited to print and/or save them on a durable medium before placing their order.
Article 2 – Application of the Terms and purpose of the Site
The Seller reserves the right to modify these Terms at any time by publishing a new version on the Site. The applicable Terms are those in force at the time the order is placed.
Legal information relating to the publisher, the host, the collection of personal data and the conditions of use of the Site can be found in the Legal Notice and the Privacy Policy of the Site.
The purpose of the Site is the online sale of fashion products. Access to the Site is free and open to any user with an internet connection.
Every order implies full and complete acceptance of these Terms, which prevail over any other document (catalogues, advertisements, notices), unless otherwise expressly agreed in advance.
Article 3 – Customer service
VENIALLI's customer service can be reached:
by email at info@venialli.com,
or via the contact form available on the Site.
The Customer should include in their message: their first name, surname, the subject of the enquiry and the order number. Business enquiries (partnerships, press, contracts) should also be sent to info@venialli.com.
Article 4 – Orders and purchase process
The Products offered are those listed in the online catalogue. Each product page provides a detailed description. Photographs are not contractually binding: variations may occur depending on lighting, screen settings or the angle of the photograph.
Ordering process:
1. The Customer adds the desired Product(s) to their basket.
2. They go to the Basket page to review and amend their selection.
3. They enter their contact and delivery details.
4. They choose a delivery method and enter their billing details.
5. They may apply a promotional code if they have one.
6. They confirm their order after accepting these Terms.
7. The sale is considered complete once payment has been confirmed.
The Customer is solely responsible for the information entered when placing their order (address, contact details, etc.). Any error causing a delay or non-delivery cannot be attributed to VENIALLI.
Article 5 – Prices and payment methods
Prices are shown in pounds sterling (£), inclusive of VAT. They may change at any time, but the rates applicable are those in force at the time the order is placed.
Payment can be made by:
Debit or credit card (Visa, Mastercard, etc.)
Apple Pay
PayPal
Payments are secured through a certified payment platform. The Site never has access to the Customer's banking details.
Invoices and transaction records are stored on a reliable and durable medium.
Article 6 – Delivery
Deliveries are made within the timeframes indicated when the order is placed (on average between 5 and 10 working days depending on the destination). Delivery charges are specified before payment.
For deliveries outside the United Kingdom, the Customer is considered the importer and is responsible for any customs charges or import duties that may apply.
The Seller undertakes to deliver the Products within a maximum of 30 days following confirmation of the order.
In the event of an issue (damaged parcel, missing product, etc.), the Customer must notify customer service immediately upon receipt of the parcel. Any returned product must be complete and in perfect condition.
Article 7 – Right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Customer has 14 days from receipt of their order to exercise their right to cancel, without having to give a reason.
The product must be returned new, unused and in its original packaging. Return costs are borne by the Customer.
The refund will be made using the same payment method used at the time of purchase, within a maximum of 14 days following receipt of the returned product.
Model cancellation form:
To VENIALLI — I hereby give notice that I cancel my contract relating to the sale of the following item:
Order number: ............................................................
First name / Surname: ............................................................
Email address: ............................................................
Postal address: ............................................................
Reason: ............................................................
☐ Exchange (specify the desired product) ☐ Refund (enclose full bank details)
Date: ............................................... Signature: ...............................................
(*) Delete as appropriate.
Article 8 – Statutory rights
The Products benefit from the statutory rights provided under the Consumer Rights Act 2015 and any other applicable legislation.
In the event of a defect or non-conformity:
the Customer may request the repair or replacement of the Product;
if this is not possible, a refund will be issued.
Return costs in the event of a hidden defect or non-conformity are borne by the Seller.
Article 9 – Liability
VENIALLI cannot be held liable:
for any indirect damage (loss of profit, data, etc.) relating to the use of the Site;
for improper use of the Product;
for any differences in appearance between the visuals and the actual product.
In the event of force majeure, VENIALLI cannot be held liable for any delay in, or failure of, performance of the contract.
Nothing in these Terms limits or excludes VENIALLI's liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.
Article 10 – Force majeure
The following are considered events of force majeure: unforeseeable, unavoidable events beyond the control of the parties (strikes, natural disasters, war, pandemic, etc.).
In the event of force majeure, performance of the contract is suspended. If the event continues for more than 90 days, the order may be cancelled without compensation.
Article 11 – Intellectual property
All elements of the Site (text, images, logos, videos, design, trademarks) are the exclusive property of VENIALLI or its partners.
Any unauthorised reproduction, distribution, modification or use is strictly prohibited and constitutes an infringement punishable under UK intellectual property law, including the Copyright, Designs and Patents Act 1988.
Article 12 – Personal data
VENIALLI collects and processes the Customer's personal data for:
processing orders,
managing the customer relationship,
and improving the Site.
The data is hosted on the secure servers of Shopify Inc. and is kept for a maximum of 5 years.
In accordance with the UK GDPR and the Data Protection Act 2018, the Customer has the right to access, rectify, object to and erase their personal data by writing to info@venialli.com.
Article 13 – Reviews and user content
The Customer agrees to post only respectful, lawful reviews and comments. VENIALLI reserves the right to moderate or remove any content deemed inappropriate, defamatory, unlawful or misleading.
Article 14 – Severability
If any provision of these Terms is declared void or unenforceable, the remaining provisions shall remain in full force and effect.
Article 15 – Governing law and dispute resolution
These Terms are governed by the laws of England and Wales.
In the event of a dispute, the Customer is encouraged to contact customer service first so that an amicable solution can be sought. The Customer may also be entitled to use an alternative dispute resolution (ADR) scheme.
Failing an amicable resolution, the dispute will be submitted to the competent courts of England and Wales.
Last updated: June 2026
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